Dear Jim, 1800 Flowers sucks
Posted on May 15th, 2011Mr. James F. McCann
CEO
1-800-Flowers.com, Inc.
One Old Country Road
Carle Place, New York 11514
Dear Mr. McCann
You know, I feel like I should call you Jim. After all, I have developed many close relationships with your company in the past two weeks. And I must say, your customer service representatives are incredibly polite, even in the face of a woman who is completely and totally pissed off at every single one of them.
Let me explain, Jim.
You see, I am a long time customer of your company. I like your company. Heck, I saw you on Undercover Boss and I even like you. You know, until two weeks ago. Now I hate you and your company with the fire of a thousand suns. Or maybe two thousand. Frankly, I really, really think you guys suck.
Two weeks ago, I ordered arrangements for my mother, my grandmother and my mother-in-law for Mothers
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May 16th, 2011 at 4:27 pm
Wow….I hope he sees this
May 16th, 2011 at 5:46 pm
You go girl! I love this and the fact that you did it in such a classy way! I sure hope you sent Jim a link to this blog or a copy of that letter. Very impressive. Please keep us updated and let us know if he gets back to you!
May 16th, 2011 at 6:43 pm
Yes, please let us know if they get back to you and fix it. If not then I’m glad I’ve never used them and will make sure I don’t.
May 16th, 2011 at 7:13 pm
LOL. I sent a copy to him. I probably don’t have a hope in hell he will see it, but honestly? I could forgive once. I could even forgive twice. But when we’re on the fourth time to try to deliver…it’s a bit much.
May 17th, 2011 at 3:35 pm
oh wow, I am NEVER giving him my business! I want my mother to get her flowers! Did you at least get your money back?
May 17th, 2011 at 5:45 pm
Sadly enough, I didn’t get my money back, despite many promises that I would. However, it’s Tuesday, so I’m crossing my fingers, hoping Mom finally gets a delivery today
June 23rd, 2011 at 4:49 pm
[...] up for the fiasco that occurred when you didn’t send my mother her Mother’s Day flowers the first time. Or the second time. Or even the third [...]
December 22nd, 2011 at 6:25 pm
Hmm, wish my story was as colorful but alas it wasn’t. Yet, it is similar. I am a deployed soldier and I have had a grand experience when sending flowers to my woman who waits for me back home. I sent anniversary flowers to her and when they didn’t arrive I had to contact them. They basically said, sorry we goofed up. I never got the same customer service rep twice in a row.
I truly appreciate your story as a wronged customer myself.
Here is their final answer to my request for a refund.
“Dear Guy,
Thank you for contacting us.
We apologize that the order was not delivered as requested. Our standard of service is much higher than what we have displayed on this occasion. We take great pride in ensuring all orders are delivered in a timely manner, unfortunately this time we failed. Please accept our deepest apologies for any inconvenience that may have been caused by this.
If you have any other questions or concerns, please do not hesitate to contact us at the address listed below.
Sincerely,
Edgar Paz
Sales and Service Specialist
custservice@1800flowers.com”
This is after days of my asking over and over for a refund. Great job, Jim!
BTW, that was sarcasm too, Jim.
December 22nd, 2011 at 7:55 pm
Hi Guy, that completely sucks. I’m convinced they never give refunds. And they still email me to “remind” me of birthdays.
I’m not paid to endorse or anything, but I’ve been using Proflowers ever since. They manage to find my parents’ home in the Middle of Nowhere, Texas, so I think they can find anything
Thank you so much for protecting our country. I hope you have a happy holiday. I’m sure it sucks being away from family (my nephew is currently deployed as well). But I really want you to know that my family and I thank you from the bottom of our hearts. What you do for us cannot be measured.
January 3rd, 2012 at 9:55 pm
This is a response from Guy, who asked me to post it since internet service where he is deployed isn’t reliable.
Wow, where can I start. Maybe with a note of appreciation. It matters to me that you and millions of others are thankful that I am here doing what you want me to do, protect our freedom and our American way of life.
I would also like to mention that I have one event happen to me with these people at 1-800 Flowers. I don’t know what the magic word was that I may have used in my writings but here is the way things worked out for me.
I first found your blog and posted here what you see above your last post. I then found another blog to post to called pissedconsumer.com
After I posted there I was surprised to get a post from someone called, Tina Flowers. She asked me to contact her with my order number etc and she would try to resolve the issue. Ms. “Flowers” then took my information, canceled the order and refunded me the full price of my order even though my woman received the flowers a day late. Mind you that I ordered 20 days in advance and they failed to provide the service I paid them for. Yesterday the credit showed up in my bank account as she promised.
She says that she has also sent a complimentary bouquet of flowers to my woman as an apology.
This representative may be a lone crusader in their company but I am sure if half of their reps followed this person’s lead they would have an excellent customer service department.
Thank you for your forum where I could vent and a happy holidays to everyone.
Guy